Returns & Refunds

Returns & Refunds

Can I return my order?

Due to the nature of food products, we cannot accept returns of opened items.

If your order arrives damaged or incorrect, please contact us within 14 days of delivery and we'll be happy to help.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email help@matchaam.com with your order number and photos of the product and packaging. We'll review your request and work to resolve the issue as quickly as possible.

Refunds

If a refund is approved, it will be processed to your original payment method. Please allow several business days for your bank or card provider to complete the transaction.

Questions

If you have any questions about returns or refunds, please contact us at help@matchaam.com